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Purchase, Sale, Delivery and Return Rules for Goods in the MOSKITUTIKLI.LV Online Store
1.1. These Rules for the purchase and sale of goods (hereinafter – the “Rules”) establish the terms of use of the MOSKITUTIKLI.LV online store www.moskitutikli.lv (hereinafter – the “MOSKITUTIKLI.LV Store”). The Rules apply when the Buyer selects, orders and purchases goods offered in the MOSKITUTIKLI.LV Store, or otherwise uses the services provided by the MOSKITUTIKLI.LV Store.
1.2. The MOSKITUTIKLI.LV Store is an online retail store intended for consumers who purchase goods for personal, family and household needs not related to business or professional activity.
1.3. In the MOSKITUTIKLI.LV Store, the sale of goods is organized and carried out, and related services are provided to the Buyer, by SIA WWW.ŽALUZI.EU, unified registration number 40103661973, legal address: Rīga, LV-1046, Zālves iela 75, VAT payer number LV40103661973.
1.4. Under these Rules, a Buyer is any person who makes purchases in the MOSKITUTIKLI.LV Store or uses other services of the MOSKITUTIKLI.LV Store (hereinafter – the “Buyer”). The right to use and purchase from the MOSKITUTIKLI.LV Store is granted to (a) legally capable natural persons, i.e. persons who have reached the age of majority and whose legal capacity has not been restricted by a court decision, and (b) legal entities acting through authorized representatives registered in the MOSKITUTIKLI.LV Store in accordance with these Rules.
1.5. By registering or placing an order, the Buyer unconditionally confirms that they have the right to purchase from the MOSKITUTIKLI.LV Store.
1.6. Together with the order for goods submitted by the Buyer, these Rules become a contract concluded between the Buyer and MOSKITUTIKLI.LV and constitute a legally binding document for both parties. The contract is considered concluded when the Buyer forms and places an order for goods in the MOSKITUTIKLI.LV Store, makes payment in accordance with the Rules and conditions (when the Buyer has chosen to pay for the goods at the time of ordering), and MOSKITUTIKLI.LV sends confirmation that the Buyer’s order has been accepted. If the Buyer chooses to pay for the goods in the MOSKITUTIKLI.LV Store at the time of delivery, the contract is considered concluded when the Buyer forms and sends the order for the goods in the MOSKITUTIKLI.LV Store and confirmation that the Buyer’s order has been accepted is sent by e-mail. The contract between the Buyer and MOSKITUTIKLI.LV for the purchase and sale of such goods is considered concluded at the registered office address of MOSKITUTIKLI.LV from the moment when MOSKITUTIKLI.LV (its representative) verifies the documents of the Buyer (or another adult person collecting the goods at the Buyer’s address) and the circumstances confirming that the Buyer (i.e. the person who ordered the relevant goods and paid their price, or chose to pay the price at the time of delivery) or an authorized person or another adult person collecting the goods at the Buyer’s address has the right to purchase the ordered goods. If MOSKITUTIKLI.LV establishes that the Buyer or another person collecting the goods at the Buyer’s address does not have the right to purchase the ordered goods, the contract is deemed not concluded, these goods are not handed over to the Buyer (or another person collecting the goods at the Buyer’s address), and the money paid for these goods at the time of ordering is returned to the Buyer within 20 (twenty) working days from the planned delivery date. In such case, MOSKITUTIKLI.LV has the right to deduct the cost of delivery of the goods from the amount refunded to the Buyer. If the Buyer did not pay for delivery of the goods in advance and, for the reasons stated above, the goods cannot be handed over to the Buyer, the Buyer must reimburse MOSKITUTIKLI.LV for the delivery costs.
1.7. The Buyer is not given the opportunity to place an order in the MOSKITUTIKLI.LV Store if they have not read and/or do not agree with the Rules. If the Buyer does not agree with the Rules or any part thereof, they should not order goods from the MOSKITUTIKLI.LV Store. When the Buyer orders goods from the MOSKITUTIKLI.LV Store, it is deemed that the Buyer has read and unconditionally agrees to the Rules.
1.8. MOSKITUTIKLI.LV reserves the right to amend, revise or supplement the Rules. When the Buyer makes a purchase in the MOSKITUTIKLI.LV Store, the Rules in force at the time of placing the order apply, therefore the Buyer is advised to read the Rules each time they make a purchase.
1.9. MOSKITUTIKLI.LV assumes no risk or liability and is unconditionally released from liability if the Buyer has not partially or fully familiarized themselves with the Rules, even if such opportunity was provided to them.
1.10. MOSKITUTIKLI.LV has the right to limit the number of registered Buyers, taking into account the technical capabilities of the MOSKITUTIKLI.LV Store system.
1.11. MOSKITUTIKLI.LV has the right to restrict the Buyer’s use of the MOSKITUTIKLI.LV Store services or cancel the Buyer’s registration without notice if the Buyer uses the MOSKITUTIKLI.LV Store in violation of these Rules, attempts to threaten the stability and/or security of the MOSKITUTIKLI.LV Store, or the orders of MOSKITUTIKLI.LV.
1.12. Taking into account clause 1.2 of the Rules and primarily for the purpose of meeting the needs of retail consumers, MOSKITUTIKLI.LV reserves the right to restrict purchases that have signs of wholesale trade, i.e. MOSKITUTIKLI.LV has the right to refuse to accept and/or fulfill the Buyer’s order(s) when the Buyer orders an unusually large quantity of goods in retail (regardless of whether the goods are ordered in one order or in several orders placed within a relatively short period of time) and/or when the Buyer’s order(s) have other characteristics of a wholesale purchase.
1.13. MOSKITUTIKLI.LV may temporarily or permanently terminate the operation of the MOSKITUTIKLI.LV Store without prior notice to the Buyer. In case of force majeure, MOSKITUTIKLI.LV has the right to suspend the performance of the contract until the force majeure circumstances cease, notifying the Buyer of the suspension of the order. If further performance of the contract is no longer relevant to the Buyer, the Buyer has the right to withdraw from the contract by notifying MOSKITUTIKLI.LV. In the event of suspension of MOSKITUTIKLI.LV activity, but where confirmed orders can be fulfilled, all rights and obligations provided for in these Rules or applicable legislation in relation to orders already fulfilled or in the process of fulfillment remain in force.
2.1. In order to use the MOSKITUTIKLI.LV Store and purchase the goods offered therein, the Buyer must register in the MOSKITUTIKLI.LV Store system by completing the registration form. The registration form must include the following personal data of the Buyer: first name, last name, e-mail address, address to which the goods will be delivered, telephone number, and other data necessary for delivery of the goods. An authorized representative of a legal entity shall indicate the name of the legal entity instead of the first name and last name.
2.2. The Buyer is responsible for ensuring that the information provided in the registration form is accurate, correct and complete. If the data provided by the Buyer in the registration form changes, the Buyer must update it immediately. Under no circumstances shall MOSKITUTIKLI.LV be liable for losses incurred by the Buyer and/or third parties as a result of the Buyer providing incorrect and/or incomplete personal data or failing to change or supplement the data after such changes.
2.3. The Buyer has the right to change, supplement or cancel their registration at any time without restriction. Upon cancellation of registration, the Buyer loses the opportunity to use and purchase from the MOSKITUTIKLI.LV Store. The Buyer regains the opportunity to purchase only after re-registering in the MOSKITUTIKLI.LV Store. Please note that changing the address and/or telephone number is important for debit or credit card payments (see clause 3.2.2).
2.4. Upon registration, the Buyer creates individual login details (username and password) and undertakes to keep them secret and not disclose them to third parties. To reduce the risk of unauthorized access to the MOSKITUTIKLI.LV Store on behalf of the Buyer, it is recommended to create a complex, unpredictable password (recommended: at least 8 characters, uppercase and lowercase letters, numbers and punctuation marks, avoiding easily predictable words such as the Buyer’s first name, last name, etc., and/or numbers such as date of birth, etc.) and to change it at least once every 6 (six) months. The Buyer is responsible for the complexity of the login details created by them and for their safekeeping, as well as for any actions (data transfer, submitted orders, user comments, etc.) carried out in the MOSKITUTIKLI.LV Store by logging in under the Buyer’s individual username and password. If the MOSKITUTIKLI.LV Store is used by a third party who has logged into the online store using the Buyer’s login details, MOSKITUTIKLI.LV considers this person to be the Buyer. In the event of loss of login details, the Buyer must immediately notify MOSKITUTIKLI.LV by post, telephone or e-mail, or change the login by accessing the MOSKITUTIKLI.LV Store system in the “My Data” section. MOSKITUTIKLI.LV cannot and will not be liable for damage caused to the Buyer by third parties who logged into the MOSKITUTIKLI.LV Store using the Buyer’s login details. The security of login details is crucial for debit or credit card payments (see clause 3.2.2).
2.5. The Buyer’s personal data will be processed in accordance with the Personal Data Processing Rules, Privacy Policy and other MOSKITUTIKLI.LV documents. If the Buyer uses the services of the MOSKITUTIKLI.LV Store, it is deemed that the Buyer agrees to the processing of the Buyer’s personal data and confirms that all information and personal data provided are correct and true.
2.6. The Buyer’s personal data will be used to identify the Buyer, determine whether the Buyer and the person to whom the goods are delivered are of legal age (in cases established by the legislation of the Republic of Estonia), sell and deliver the goods, issue accounting documents, refund overpayments and/or money for returned goods, administer debts, fulfill other obligations arising from the purchase and sale contract and provide the Buyer with the opportunity to use other services of the MOSKITUTIKLI.LV Store.
2.7. The Buyer’s personal data will be processed for direct marketing purposes only with the Buyer’s consent. The Buyer’s consent is expressed by completing the registration form and marking the relevant fields in the form in accordance with the procedure established by these Rules.
3.1. Product prices in the MOSKITUTIKLI.LV Store and in the generated order are indicated in euros, including VAT. The product is sold to the Buyer at the prices valid in the MOSKITUTIKLI.LV Store at the time of placing the order.
3.2. The Buyer pays for the goods using one of the following methods:
3.2.1. Payment using electronic banking or payment intermediation is a prepayment using the electronic banking or payment system used by the Buyer. To use this form of payment, the Buyer must have concluded an electronic banking or brokerage agreement with the banks and companies specified in the MOSKITUTIKLI.LV Store. When paying for the goods in this way, the Buyer forms a payment in the electronic banking system according to the order being paid for. The Buyer transfers money to the MOSKITUTIKLI.LV account. Responsibility for the security of the Buyer’s data at the time of payment in this case lies with the respective bank or company, as all monetary transactions take place in the electronic payment system of the bank or company.
3.2.2. Payment at the time of order placement using payment cards is a prepayment using the Buyer’s MasterCard, VISA or VISA Electron debit or credit card issued in countries of the European Economic Area; payment cards issued in other countries are not accepted in the MOSKITUTIKLI.LV Store when paying by this method. When paying for goods by credit or debit card for the first time, the Buyer must enter their card details. In other cases of payment for goods by a credit or debit card previously used by the Buyer in the MOSKITUTIKLI.LV Store, the MOSKITUTIKLI.LV Store system may sometimes offer to pay for goods with a credit or debit card that the Buyer has used at least once in the MOSKITUTIKLI.LV Store without re-entering the card details. In this case, in order to make a purchase using the Buyer’s credit or debit card that the Buyer has used at least once to pay for goods in the MOSKITUTIKLI.LV Store (i.e. any of the cards), it will be sufficient to re-enter the password of the Buyer’s MOSKITUTIKLI.LV Store system account. It should be noted that if the Buyer changes the delivery address and/or telephone number registered in the MOSKITUTIKLI.LV Store system (in the “My Data” section), in order to protect the Buyer’s interests from possible abuse, the WWW.ŽALUZI.EU Store system will cancel the list of payment cards that have already been used for payments in the MOSKITUTIKLI.LV Store and will require the card details to be re-entered, i.e. as if paying with the relevant card for the first time. In addition, the Customer may at any time, by logging into the MOSKITUTIKLI.LV Store system (in the “My Data” section), delete the list of payment cards that have already been used to make payments in the MOSKITUTIKLI.LV Store. Both when entering credit or debit card data and when paying by credit or debit card, the Buyer does not leave the data in the MOSKITUTIKLI.LV Store system, as the Buyer is redirected to the secure server of a certified service provider to complete the payment transaction. From this server, only partial information about the payment card number is returned to the MOSKITUTIKLI.LV Store system.
3.2.3. Cash payment is payment for goods at the time of delivery. It is desirable that the Buyer who has chosen to pay for the goods in cash has the exact amount of money at the time of delivery, although the courier delivering the goods may provide change. The Buyer must check and calculate the change provided by the courier together with the courier at the time of delivery. After the Buyer has confirmed the transfer of cash in writing, the Buyer can no longer make claims regarding the amount of change.
3.2.4. Payment by payment cards is payment for goods at the time of delivery using the Buyer’s debit or credit card.
3.3. If the Buyer chooses to pay for the goods when placing the order, the Buyer undertakes to pay for the ordered goods immediately, but no later than within 1 (one) hour from the moment of placing the order. Only after MOSKITUTIKLI.LV receives the relevant confirmation of payment by the Buyer for the goods and their delivery (transportation) from the payment system operator chosen by the Buyer (when payment is made in the manner specified in clauses 3.2.1 or 3.2.2 of the Agreement), the order is processed and the delivery period is calculated. Prices of goods and their delivery for invoice payment are calculated including VAT. If the Buyer chooses to pay for the goods at the time of delivery, the Buyer’s order begins to be processed and the delivery period begins to be calculated immediately, and MOSKITUTIKLI.LV confirms this to the e-mail address specified by the Buyer.
3.4. If the Buyer chooses to pay for the goods at the time of placing the order, MOSKITUTIKLI.LV has the right to cancel the order without prior notice to the Buyer if the Buyer has not paid for the goods within 1 (one) hour from the moment of placing the order.
3.5. The invoice is issued by MOSKITUTIKLI.LV and sent to the Buyer by e-mail to the address specified in the Buyer’s registration form within 3 (three) working days after delivery of the goods.
3.6. If the Buyer is a legal entity, the Buyer has the right to pay for the goods by paying the issued proforma invoice (when this payment method is selected). After receiving the proforma invoice, the Buyer makes payment using the online link indicated in the advance invoice, which leads to the electronic banking system. In the electronic banking system, a payment is formed for the Buyer according to the order being paid for. The Buyer transfers money to the MOSKITUTIKLI.LV account within the term specified in the advance invoice. If the Buyer fails to pay the advance invoice within the term specified therein or does not pay the advance invoice using the online link indicated in the invoice, the order for goods is not fulfilled. Responsibility for the security of the Buyer’s data at the time of payment in this case lies with the respective bank or company, as all monetary transactions take place in the electronic banking intermediary payment system of the bank.
4.1. The MOSKITUTIKLI.LV Store sells and delivers goods by courier service. The production time for mosquito nets is from 3 working days from the moment the order payment is received. The cost of delivery of goods is not included in the price of the product and is calculated individually based on the dimensions, order volume, location of the delivery point, fuel prices and other factors. The Customer may clarify the delivery cost for a specific order with the operator in the chat or by sending a request to info@moskitutikli.lv. The operator will offer the most optimal logistics solution and cost, taking into account all details. The Buyer will receive an e-mail confirming the order, indicating information about the order fulfillment time and delivery cost.
4.2. MOSKITUTIKLI.LV has the right to unilaterally set a minimum basket amount at its discretion, i.e. the minimum amount for which the Buyer must select and order goods in the MOSKITUTIKLI.LV Store in order to purchase them. The minimum basket amount is indicated in the “Delivery of Goods” section of the MOSKITUTIKLI.LV Store. Delivery costs are not included in the minimum basket amount.
4.3. MOSKITUTIKLI.LV will make every effort to ensure that the Buyer’s order is fulfilled in full, but cannot and does not provide any guarantees in this regard. If there is no stock or not enough of the ordered goods at the order location, MOSKITUTIKLI.LV reserves the right not to deliver the goods, to deliver a smaller quantity, or to select a product that is similar or as close as possible to the goods ordered by the Buyer (“Similar Product”). The Buyer may indicate in the MOSKITUTIKLI.LV Store system whether they wish to select a Similar Product.
4.4. If the price of the Similar Product selected by MOSKITUTIKLI.LV is lower than the price paid by the Buyer, the difference between the paid and actual price is paid to the Buyer’s account no later than within 20 (twenty) working days from the delivery of the goods. If the price of the Similar Product is higher, MOSKITUTIKLI.LV confirms that the Buyer will not have to pay extra. When the Buyer decides to pay for the goods at the time of delivery, the Buyer pays the actual price of the Similar Products unless it is higher than the price of the goods indicated in the order — in this case, the Buyer pays the price indicated in the order.
4.5. If the Buyer is not satisfied with the Similar Product selected by MOSKITUTIKLI.LV, the Buyer may return the product to the MOSKITUTIKLI.LV representative who delivered the product at the time of delivery of the parcel. The fact of return is noted in the invoice, bill of lading or other document for acceptance or return of goods (electronic devices such as CAT S40 may also be considered a document).
4.6. When the Buyer accepts Similar Products supplied by MOSKITUTIKLI.LV, their return at a later date (except for goods that are not subject to exchange or return under the law) is possible only under the “Withdrawal from the Contract. Exchange and Return of Goods” section.
4.7. If the Buyer paid for the goods when placing the order, money for goods paid for by the Buyer but not delivered by MOSKITUTIKLI.LV, as well as for a Similar Product returned by the Buyer at the time of delivery, is paid to the Buyer’s account no later than 20 (twenty) working days after delivery.
4.8. If the Buyer chose to pay for the goods at the time of delivery, the Buyer must pay only for the goods delivered by MOSKITUTIKLI.LV, including those that the Buyer returns for any reason at the time of delivery. At the time of delivery, the courier technically has no possibility to adjust the consignment note by removing the goods rejected at the time of delivery. Money paid by the Buyer for goods returned at the time of delivery is returned to the Buyer’s account no later than within 20 (twenty) working days from the delivery of the parcel.
4.9. Goods ordered by the Buyer are delivered through the MOSKITUTIKLI.LV Store system to the registered address of the Buyer. The Buyer undertakes to accept the goods personally within the time window selected when placing the order.
4.10. If the Buyer or recipient is not found at the delivery address specified in the MOSKITUTIKLI.LV Store system by the Buyer, MOSKITUTIKLI.LV has the right to deliver the goods to any other adult person at the specified address, and the Buyer has no right to make any claims against MOSKITUTIKLI.LV for delivery to the wrong person.
4.11. If delivery of the goods is impossible due to the Buyer’s fault or circumstances beyond the Buyer’s control (the Buyer provided an incorrect address when registering in the MOSKITUTIKLI.LV Store system, the Buyer or recipient is not found, the person receiving the goods is a minor, presented an invalid identity document, or refused to present an identity document for age verification of the person receiving the goods in accordance with applicable law or these Rules), the Buyer does not have sufficient funds as specified in the order, the Buyer cannot pay by payment card through no fault of MOSKITUTIKLI.LV, etc.), the goods are not re-sent (unless the Buyer pays extra for repeated delivery of the goods) and money paid in advance for the goods is returned after deducting the delivery cost. If the Buyer received a discount on the delivery cost when placing the order, but delivery of the goods is impossible due to the Buyer’s fault or circumstances, MOSKITUTIKLI.LV reserves the right to withhold the full delivery cost (valid at the time of placing the order) from the amount to be refunded to the Buyer, regardless of the discounts applied at the time of placing the order. If the Buyer chose to pay for the goods at the time of delivery, the Buyer must pay the delivery costs incurred by MOSKITUTIKLI.LV, the amount of which is specified in clause 1.6 of the Rules.
4.12. MOSKITUTIKLI.LV delivers the goods to the Buyer within the time window selected during the order process. The Buyer agrees that in exceptional cases delivery of the goods may be delayed due to unforeseen circumstances beyond the control of MOSKITUTIKLI.LV. In this case, MOSKITUTIKLI.LV undertakes to contact the Buyer immediately and agree on delivery of the goods.
4.13. In all cases, MOSKITUTIKLI.LV is released from liability for violation of the terms of delivery of goods if the goods are not delivered to the Buyer or are not delivered on time due to the Buyer’s fault or due to circumstances beyond the Buyer’s control.
4.14. At the time of delivery of the goods, at the Buyer’s request, the driver must provide the opportunity to check with MOSKITUTIKLI.LV or its authorized representative the condition of the parcel and the completeness (assortment) of the delivered goods. If the Buyer does not check the condition of the shipment, the completeness of the delivered goods and/or does not record information about damage to the shipment in the manner established by this clause, the shipment is deemed delivered and undamaged.
4.15. After inspection of the shipment, the goods are handed over to the Buyer only when the Buyer signs the consignment note, delivery note or other delivery-acceptance document for the shipment (electronic devices such as CAT S40 may also be considered a document). If the Buyer cannot sign electronic or other documents due to disability, illness or other reasons, another person signs on their behalf or MOSKITUTIKLI.LV (or its authorized person), after confirming the Buyer’s ability to sign. If the Buyer does not sign the consignment note, delivery note or other acceptance-transfer document (including an electronic document), the goods are not handed over to the Buyer and repeated delivery is not carried out (except where the Buyer pays extra for repeated delivery), and the money paid in advance for the goods is returned after deduction of the delivery fee. If a discount on delivery costs was applied to the Buyer when placing the order, MOSKITUTIKLI.LV reserves the right to withhold the full delivery cost (valid at the time of placing the order) from the amount to be returned to the Buyer regardless of the discount. If the Buyer chose to pay for the goods at the time of delivery, the Buyer must pay the delivery costs incurred by MOSKITUTIKLI.LV, the amount of which is specified in clause 1.6 of the Rules.
4.16. In cases where the Buyer notices upon accepting the goods that the shipment does not contain the proper quantity of goods or that the delivered goods do not correspond to the ordered goods and this is not indicated in the invoice, bill of lading, consignment note or other acceptance-transfer act, the Buyer must notify MOSKITUTIKLI.LV immediately (at the time of delivery of the goods). When the Buyer determines that the delivered goods are of improper quality, the Buyer does not accept the defective goods and must return them to the courier, and the fact and reason for returning the goods must be noted in the invoice, bill of lading or other delivery or acceptance document.
5.1. The characteristics of all goods sold online in the MOSKITUTIKLI.LV Store are indicated in general terms in the product description accompanying each product.
5.2. MOSKITUTIKLI.LV is not responsible for the fact that goods in the MOSKITUTIKLI.LV online store may not correspond to the actual size, shape and color of the goods due to the features of the monitor used by the Buyer or other technical reasons, as well as reasonable differences in appearance. If the discrepancy in color, size or shape of the goods is caused by the actions of MOSKITUTIKLI.LV or related third parties, MOSKITUTIKLI.LV is responsible for any discrepancies in the appearance of the goods.
5.3. MOSKITUTIKLI.LV confirms that it is responsible for the sale of goods ordered in the MOSKITUTIKLI.LV online store and the proper delivery of purchased goods, the quality of goods, proper fulfillment of return conditions and fulfillment of other legal rights and obligations of the seller.
5.4. If the Seller does not provide a quality guarantee for certain types of goods, the warranty provided by the relevant legal acts applies.
6.1. The Buyer has the right to withdraw from the purchase and sale contract for goods concluded in the MOSKITUTIKLI.LV Store by notifying MOSKITUTIKLI.LV in writing no later than within 14 (fourteen) calendar days from the delivery of the goods. The Buyer must provide a free-form withdrawal notice and other information specified by MOSKITUTIKLI.LV by e-mail to MOSKITUTIKLI.LV at info@moskitutikli.lv.
6.2. After submitting the written withdrawal statement and other information specified by MOSKITUTIKLI.LV, the Buyer must return the goods (if delivered) within 15 (fifteen) calendar days in accordance with the procedure for exchange and return of goods established in clause 6.6 of these Rules.
6.3. The right provided for in clause 6.1 of the Rules may be exercised only by a Buyer who is recognized as a consumer under the provisions of the Consumer Rights Protection Act of the Republic of Estonia, i.e. a natural person who requests or enters into contracts for purposes (consumer purposes) not related to their entrepreneurial, commercial, craft or professional activity.
6.4. We remind you that, in accordance with the Civil Code of the Republic of Estonia and the provisions approved by Resolution No. 697 of the Government of the Republic of Estonia of 11 June 2001 “Retail Trade Rules”, the following quality goods are not subject to exchange or return:
6.4.1. goods manufactured according to the consumer’s specific instructions, which are not pre-manufactured and are made according to the consumer’s personal choice or instruction or clearly adapted to the consumer’s personal needs;
6.4.2. packaged goods that have been unpacked after delivery and cannot be returned for health or hygiene reasons.
6.5. Exchange or return of goods is carried out in accordance with the Retail Trade Rules approved by Resolution No. 697 of the Government of the Republic of Estonia of 11 June 2001, the Civil Code of the Republic of Estonia and other applicable legal acts of the Republic of Estonia.
6.6. Defective goods are exchanged or returned to the Buyer upon delivery to the MOSKITUTIKLI.LV Store after prior agreement of the delivery time and address. To arrange a return, please contact us by e-mail at info@moskitutikli.lv or by telephone at 8 600 00 400.
If the Buyer wishes to return a defective product at the time of delivery, the product is returned to the MOSKITUTIKLI.LV representative who delivered it.
6.7. When returning or exchanging goods purchased in the MOSKITUTIKLI.LV Store, MOSKITUTIKLI.LV has the right to require the completion of a return or exchange form provided by MOSKITUTIKLI.LV.
6.8. Returned or exchanged quality goods must be undamaged, must not have lost their commercial appearance (labels must not be removed or damaged, protective films must not be torn off, etc.), consumer properties, and must not have been used. The goods must be returned in the original packaging, in the same set in which they were received by the Buyer, and it is mandatory to provide the purchase document, warranty card (if issued), instructions for use and other accessories of the product. If the product is incomplete, damaged, untidy or improperly packaged, MOSKITUTIKLI.LV has the right not to accept the product, not to exchange it and not to refund the money paid by the Buyer for the product.
6.9. Money paid for goods accepted by the Buyer but later refused by the Buyer must be paid to the Buyer’s account no later than within 20 (twenty) working days from the date of receipt of the Buyer’s withdrawal notice, unless MOSKITUTIKLI.LV and the Buyer agree otherwise.
6.10. When returning or exchanging quality goods that correspond to the Buyer’s order, the delivery cost paid by the Buyer is not refunded.
7.1. MOSKITUTIKLI.LV sends and otherwise communicates all notices to the e-mail address or telephone number specified in the Buyer’s registration form.
7.2. The Buyer sends all messages and questions, as well as other contacts, by e-mail to info@moskitutikli.lv.
8.1. Goods ordered by the Buyer are delivered to MOSKITUTIKLI.LV stores. The Buyer undertakes to collect the goods personally within the time window selected when placing the order.
8.2. The Buyer pays for the goods by prepayment using electronic banking, payment intermediation or payment card.
8.3. When delivered to MOSKITUTIKLI.LV stores, the order is stored according to the established order submission and collection schedule. The Customer will be able to collect the ordered goods during the working hours of the respective MOSKITUTIKLI.LV store:
8.4. Customers will be informed about delivery of goods to MOSKITUTIKLI.LV stores by SMS message and e-mail.
8.5. The general conditions of the Purchase and Sale Rules apply to product quality, warranty and return of goods.
9.1. These Rules have been prepared in accordance with the legal acts of the Republic of Estonia.
9.2. The law of the Republic of Estonia applies to relations arising on the basis of these Rules.
9.3. In the event of damage, the guilty party shall compensate the other party for direct losses in the manner and on the grounds established by the legislation of the Republic of Estonia.
9.4. All disagreements arising in connection with the application of these Rules shall be resolved through negotiations. If no agreement is reached, disputes shall be resolved in accordance with the legislation of the Republic of Estonia.
9.5. Each user also has the opportunity to resolve disputes with MOSKITUTIKLI.LV electronically without going to court. The consumer must first contact MOSKITUTIKLI.LV in writing, and within 14 days from receipt of the claim, if MOSKITUTIKLI.LV does not respond to the consumer’s claim or the consumer’s claim is not satisfied, the consumer may apply to an out-of-court consumer dispute resolution body, i.e.
9.6. Each user also has the opportunity to resolve disputes with MOSKITUTIKLI.LV electronically without going to court. The consumer must first contact MOSKITUTIKLI.LV in writing. If the dispute is not resolved within the statutory period, the consumer may contact the Latvian Consumer Rights Protection Centre — Patērētāju tiesību aizsardzības centrs (PTAC), address: Brīvības iela 55, Rīga, LV-1010, e-mail: pasts@ptac.gov.lv, telephone: +371 65452554, website: https://www.ptac.gov.lv.
Sincerely, your MOSKITUTIKLI.LV
